Privacy Policy | Privacy Policy
privacy policy
1) Information about the collection of personal data and contact details of the data controller
1.1 The protection of your personal data is our highest priority. We are pleased that you are visiting our website and thank you for your interest. In this privacy policy, we would like to inform you about how and which personal data we collect and process during your visit to our website. Personal data includes all information that relates to an identified or identifiable natural person, such as your name, address, email address, phone number, or your IP address. To ensure transparency, we explain in detail which data is processed for what purpose and to what extent.
1.2 The data controller for the processing of data on this website in accordance with the General Data Protection Regulation (GDPR) is EuroClothing SRL, Strada Primaverii 55, 507190 Sanpetru, Brasov, Romania. The term "data controller" refers to the natural or legal person who alone or jointly with others determines the purposes and means of processing personal data. If you have any questions about data protection or wish to exercise your rights under the GDPR, you can contact us at any time. We have set up appropriate contact options, which you will find at the end of this privacy policy.
1.3 Our website uses SSL or TLS encryption for your security and to protect your personal data. This ensures that the transmission of personal data and other confidential content, such as orders or inquiries, is protected. You can recognize an encrypted connection by the fact that the URL begins with "https://" and a lock symbol is displayed in the browser bar. This security measure ensures that your data cannot be intercepted or manipulated by third parties on the way between your device and our server.
2) Data collection when visiting our website
When you use our website purely for informational purposes, meaning if you do not register or otherwise transmit data to us, we only collect data that your browser automatically transmits to our server. This data is technically necessary to display the content of the website and ensure functionality. This information includes, among other things:
- The website you visited
- Date and time of access
- The amount of data sent in bytes
- The source or reference from which you accessed our site
- The browser used and the operating system used
- Your IP address (possibly in anonymized form)
The processing of this data is carried out in accordance with Art. 6 para. 1 lit. f GDPR, based on our legitimate interest in ensuring the stability and functionality of our website and resolving any technical issues. We use this data to monitor the performance of the site and make adjustments if necessary. There is no transfer of data to third parties in this context. However, if there is a suspicion of unlawful use of our website, we reserve the right to subsequently review the server log files.
3) Cookies
We use cookies to make your visit to our website as pleasant as possible. Cookies are small text files that are stored on your device and save information that allows us to optimize your user experience and provide certain features. Some cookies are deleted after you close your browser (so-called session cookies), while others remain on your device for a longer period (so-called persistent cookies). Persistent cookies help recognize your browser during a later visit.
The cookies we use store and process information about your usage behavior, your preferred settings, and your IP address, among other things. This is done both to improve the user-friendliness of our website and to tailor our offerings individually. Some cookies serve to simplify the ordering process by saving the contents of a virtual shopping cart, for example.
The legal basis for the processing of data through cookies is Article 6 paragraph 1 letter b) of the GDPR when the cookies are necessary for the performance of a contract. When using cookies that are not directly necessary for contract fulfillment, we rely on Article 6 paragraph 1 letter f) of the GDPR, our legitimate interest in improving the functionality and user experience on the website.
If you do not want cookies to be stored on your device, you can disable this in your browser settings. However, please note that certain features of our website may not be fully available without cookies.
4) Contacting us
When you contact us, whether by email, through a contact form, or in other ways, we collect personal data. The type of data collected depends on the specific contact form you use and the information you provide to us. This data is used solely for the purpose of processing your inquiry or for related communication.
The legal basis for processing this data is Article 6(1)(f) of the GDPR, our legitimate interest in responding to your inquiries. If your inquiry aims at the conclusion of a contract, the data processing is additionally based on Article 6(1)(b) of the GDPR.
After we have processed your inquiry, we will delete the collected personal data unless there are legal retention obligations or further contractual obligations need to be fulfilled.
5) Data processing when opening a customer account and for contract execution
When you open a customer account with us or place an order, we collect and process personal data that is necessary for the execution of the contract. This includes, in particular, your name, address, email address, and, if applicable, payment data. We use this data solely for the purpose of fulfilling the contract and managing your customer account.
The legal basis for this data processing is Article 6(1)(b) of the GDPR, which permits processing for the fulfillment of a contract. You can have your customer account deleted at any time by sending us a corresponding message. After the deletion of your account, we will retain your data only as long as necessary to fulfill legal retention obligations.
6) Use of your data for direct marketing
If you subscribe to our newsletter, we will use the email address you provided to send you regular information about our products and offers. For the subscription, we use the so-called double opt-in procedure: After you enter your email address, we will send you a confirmation email in which you must confirm your subscription. Only after this confirmation will your email address be added to our distribution list.
The legal basis for processing your data is your explicit consent in accordance with Article 6(1)(a) of the GDPR. You can unsubscribe from the newsletter at any time by using the corresponding link at the end of each email or by contacting us directly. After unsubscribing, we will delete your email address from our distribution list unless you have consented to further use of your data or we are legally required to store your data longer.
7) Data processing for order processing
As part of processing your order, we will transmit your personal data to third parties if this is necessary for the fulfillment of the contract. This may include, for example, passing on your delivery address to the shipping company commissioned or transmitting payment data to our payment service providers.
We work with the following payment service providers:
- SOFORT GmbH: When selecting the payment method "SOFORT," we transmit your payment data to the payment service provider SOFORT, which processes the payment on our behalf.
- Skrill Ltd.: If you choose Skrill as your payment method, the payment processing is carried out through the payment service provider Skrill, to which we provide the necessary data for the payment.
- Stripe Payments Europe Ltd.: If you choose Stripe as your payment service provider, the payment is processed by Stripe. Stripe also processes the data associated with the order.
- PayPal Holdings, Inc.: When choosing PayPal as the payment service provider, the payment is processed by PayPal. PayPal also processes the data associated with the order.
The legal basis for this data transfer is Article 6(1)(b) of the GDPR, as this is necessary for the fulfillment of the contract.
8) Web analytics services
We use web analytics services to analyze user behavior on our website and improve the use of our website. One such service is Google Analytics, which uses cookies to evaluate the use of the website and helps us better tailor our offerings to the needs of our users.
The data collected by Google Analytics is anonymized, and your IP address is truncated before storage to exclude personal identification. If you do not want Google Analytics to collect your data, you can prevent this through a browser plugin or object in the settings of Google Analytics.
The legal basis for the use of Google Analytics is your consent in accordance with Article 6(1)(a) of the GDPR. You can revoke this consent at any time by opting out or changing your cookie settings.
8.1 Google (Universal) Analytics
This website uses Google (Universal) Analytics, a web analytics service of Google Ireland Limited, which uses cookies to analyze the use of the website. The information collected by the cookie, such as your truncated IP address, is transmitted to Google and stored there. The IP address is anonymized by the extension "_anonymizeIp()", so that no direct personal identification is possible. Google processes this data on our behalf to evaluate the use of the website and create reports.
The legal basis for this data processing is our legitimate interest in the statistical analysis of user behavior (Art. 6(1)(f) GDPR). You can prevent the storage of cookies in your browser settings or deactivate the collection of data by Google Analytics using an opt-out cookie. For more information about Google Analytics, please refer to Google's privacy policy: Google Privacy.
8.2 Jetpack (formerly WordPress.com Stats)
This website uses the web analytics service Jetpack from Automattic Inc., which uses cookies to collect pseudonymized visitor data that is used for statistical analysis and optimization of the web offering. Jetpack collects data including the IP address, which is immediately pseudonymized. The data is stored on a server in the USA and is certified under the Privacy Shield.
The legal basis for processing is our legitimate interest in accordance with Art. 6(1)(f) GDPR. You can object to the data collection by Jetpack by downloading an opt-out cookie: Opt-Out Jetpack.
8.3 HotJar
Hotjar is used to analyze user behavior on the website. It captures mouse and scroll movements as well as clicks to create heatmaps and identify areas for improvement. Hotjar stores cookies to collect this data and analyzes it in accordance with legal regulations.
The legal basis for data processing is also our legitimate interest in accordance with Art. 6(1)(f) GDPR. You can deactivate tracking by Hotjar by clicking here: Hotjar Opt-Out.
9) Rights of the Data Subject
According to the GDPR, you have various rights regarding the processing of your personal data:
- Right of access (Art. 15 GDPR): You can request information at any time about the personal data we process, including the processing, storage duration, and recipients.
- Right to Rectification (Art. 16 GDPR): You have the right to have inaccurate or incomplete data corrected.
- Right to Erasure (Art. 17 GDPR): You can request the deletion of your data unless there are legal retention obligations or legitimate interests that prevent it.
- Right to Restriction of Processing (Art. 18 GDPR): In certain cases, you can request a restriction of processing.
- Right to Data Portability (Art. 20 GDPR): You can receive your data in a structured, commonly used, and machine-readable format or request the transfer to another controller.
- Withdrawal of Consent (Art. 7 para. 3 GDPR): If you have given your consent to data processing, you can withdraw it at any time.
- Right to Complain (Art. 77 GDPR): If you believe your rights have been violated, you can file a complaint with a supervisory authority.
10) Duration of Storage of Personal Data
The duration of storage of personal data is determined by the respective legal basis, the purpose of processing, and, if applicable, the statutory retention period (e.g., commercial and tax law retention periods).
Storage Based on Consent (Art. 6 para. 1 lit. a GDPR):
Data will be stored until the data subject withdraws their consent.
Storage According to Legal Retention Periods (Art. 6 para. 1 lit. b GDPR):
Data processed in the context of contractual obligations will be deleted after the expiration of the legal retention periods, unless they are no longer necessary for the fulfillment or initiation of the contract or there is no legitimate interest in further processing.
Storage Based on Legitimate Interest (Art. 6 para. 1 lit. f GDPR):
Data will be stored until the affected person exercises their right to object in accordance with Article 21(1) GDPR, unless there are compelling legitimate grounds for the processing which override the rights and freedoms of the data subject, or the processing is necessary for the establishment, exercise, or defense of legal claims.
Storage for direct marketing (Article 6(1)(f) GDPR):
Data will be stored until the affected person exercises their right to object in accordance with Article 21(2) GDPR.
Deletion when no longer needed:
Personal data will be deleted when they are no longer necessary for the purposes for which they were collected or processed.
Deletion upon request:
If there are no legal retention periods, data subjects can request the deletion of their data at any time, even without stating reasons. A deletion request can be sent via email to support@softwareking24.com .
Retention periods for customer data and invoices by EU countries:
Germany
- Invoices: 10 years
- Customer data: As long as necessary for the purposes, but at least 10 years due to tax requirements.
Austria
- Invoices: 7 years
- Customer data: At least 7 years, depending on the case, possibly longer.
France
- Invoices: 10 years
- Customer data: 3 years from the last contact or purchase.
Italy
- Invoices: 10 years
- Customer data: At least 10 years, depending on the purpose.
Spain
- Invoices: 6 years
- Customer data: At least 6 years, often longer depending on the contract.
Netherlands
- Invoices: 7 years
- Customer data: As long as necessary, but usually 7 years.
Belgium
- Invoices: 7 years
- Customer data: 10 years if legally required.
Sweden
- Invoices: 7 years
- Customer data: As long as necessary, generally not longer than 7 years.
Denmark
- Invoices: 5 years
- Customer data: 5 years after the business transaction.
Finland
- Invoices: 6 years
- Customer data: 6 years, depending on the purpose.
Poland
- Invoices: 5 years
- Customer data: Maximum 6 years, if necessary.
Ireland
- Invoices: 6 years
- Customer data: Up to 6 years, if required for tax purposes.
Portugal
- Invoices: 10 years
- Customer data: 10 years or longer, depending on the purpose of use.
Greece
- Invoices: 5 years
- Customer data: At least 5 years.
Luxembourg
- Invoices: 10 years
- Customer data: 10 years, depending on the purpose of use.
Romania
- Invoices: 10 years
- Customer data: At least 10 years.
Bulgaria
- Invoices: 5 years
- Customer data: 5 years after the completion of the transaction.
Croatia
- Invoices: 11 years
- Customer data: Up to 11 years, depending on the type of data.
Hungary
- Invoices: 8 years
- Customer data: Generally up to 8 years.
Czech Republic
- Invoices: 10 years
- Customer data: Up to 10 years.
Slovakia
- Invoices: 10 years
- Customer data: At least 10 years.
Slovenia
- Invoices: 10 years
- Customer data: At least 10 years.
Estonia
- Invoices: 7 years
- Customer data: 7 years after the completion of the transaction.
Latvia
- Invoices: 5 years
- Customer data: 5 years.
Lithuania
- Invoices: 10 years
- Customer data: Up to 10 years.
Malta
- Invoices: 6 years
- Customer data: 6 years.
Cyprus
- Invoices: 6 years
- Customer data: Up to 6 years.
If you have a customer account with us – without having placed an order – you can request the deletion of all your data directly at support@softwareking24.com. For orders that have already been placed, we are subject to EU law.
1) Information about the collection of personal data and contact details of the data controller
1.1 The protection of your personal data is our highest priority. We are pleased that you are visiting our website and thank you for your interest. In this privacy policy, we would like to inform you about how and which personal data we collect and process during your visit to our website. Personal data includes all information that relates to an identified or identifiable natural person, such as your name, address, email address, phone number, or your IP address. To ensure transparency, we explain in detail which data is processed for what purpose and to what extent.
1.2 The data controller for the processing of data on this website in accordance with the General Data Protection Regulation (GDPR) is EuroClothing SRL, Strada Primaverii 55, 507190 Sanpetru, Brasov, Romania. The term "data controller" refers to the natural or legal person who alone or jointly with others determines the purposes and means of processing personal data. If you have any questions about data protection or wish to exercise your rights under the GDPR, you can contact us at any time. We have set up appropriate contact options, which you will find at the end of this privacy policy.
1.3 Our website uses SSL or TLS encryption for your security and to protect your personal data. This ensures that the transmission of personal data and other confidential content, such as orders or inquiries, is protected. You can recognize an encrypted connection by the fact that the URL begins with "https://" and a lock symbol is displayed in the browser bar. This security measure ensures that your data cannot be intercepted or manipulated by third parties on the way between your device and our server.
2) Data collection when visiting our website
When you use our website purely for informational purposes, meaning if you do not register or otherwise transmit data to us, we only collect data that your browser automatically transmits to our server. This data is technically necessary to display the content of the website and ensure functionality. This information includes, among other things:
- The website you visited
- Date and time of access
- The amount of data sent in bytes
- The source or reference from which you accessed our site
- The browser used and the operating system used
- Your IP address (possibly in anonymized form)
The processing of this data is carried out in accordance with Art. 6 para. 1 lit. f GDPR, based on our legitimate interest in ensuring the stability and functionality of our website and resolving any technical issues. We use this data to monitor the performance of the site and make adjustments if necessary. There is no transfer of data to third parties in this context. However, if there is a suspicion of unlawful use of our website, we reserve the right to subsequently review the server log files.
3) Cookies
We use cookies to make your visit to our website as pleasant as possible. Cookies are small text files that are stored on your device and save information that allows us to optimize your user experience and provide certain features. Some cookies are deleted after you close your browser (so-called session cookies), while others remain on your device for a longer period (so-called persistent cookies). Persistent cookies help recognize your browser during a later visit.
The cookies we use store and process information about your usage behavior, your preferred settings, and your IP address, among other things. This is done both to improve the user-friendliness of our website and to tailor our offerings individually. Some cookies serve to simplify the ordering process by saving the contents of a virtual shopping cart, for example.
The legal basis for the processing of data through cookies is Article 6 paragraph 1 letter b) of the GDPR when the cookies are necessary for the performance of a contract. When using cookies that are not directly necessary for contract fulfillment, we rely on Article 6 paragraph 1 letter f) of the GDPR, our legitimate interest in improving the functionality and user experience on the website.
If you do not want cookies to be stored on your device, you can disable this in your browser settings. However, please note that certain features of our website may not be fully available without cookies.
4) Contacting us
When you contact us, whether by email, through a contact form, or in other ways, we collect personal data. The type of data collected depends on the specific contact form you use and the information you provide to us. This data is used solely for the purpose of processing your inquiry or for related communication.
The legal basis for processing this data is Article 6(1)(f) of the GDPR, our legitimate interest in responding to your inquiries. If your inquiry aims at the conclusion of a contract, the data processing is additionally based on Article 6(1)(b) of the GDPR.
After we have processed your inquiry, we will delete the collected personal data unless there are legal retention obligations or further contractual obligations need to be fulfilled.
5) Data processing when opening a customer account and for contract execution
When you open a customer account with us or place an order, we collect and process personal data that is necessary for the execution of the contract. This includes, in particular, your name, address, email address, and, if applicable, payment data. We use this data solely for the purpose of fulfilling the contract and managing your customer account.
The legal basis for this data processing is Article 6(1)(b) of the GDPR, which permits processing for the fulfillment of a contract. You can have your customer account deleted at any time by sending us a corresponding message. After the deletion of your account, we will retain your data only as long as necessary to fulfill legal retention obligations.
6) Use of your data for direct marketing
If you subscribe to our newsletter, we will use the email address you provided to send you regular information about our products and offers. For the subscription, we use the so-called double opt-in procedure: After you enter your email address, we will send you a confirmation email in which you must confirm your subscription. Only after this confirmation will your email address be added to our distribution list.
The legal basis for processing your data is your explicit consent in accordance with Article 6(1)(a) of the GDPR. You can unsubscribe from the newsletter at any time by using the corresponding link at the end of each email or by contacting us directly. After unsubscribing, we will delete your email address from our distribution list unless you have consented to further use of your data or we are legally required to store your data longer.
7) Data processing for order processing
As part of processing your order, we will transmit your personal data to third parties if this is necessary for the fulfillment of the contract. This may include, for example, passing on your delivery address to the shipping company commissioned or transmitting payment data to our payment service providers.
We work with the following payment service providers:
- SOFORT GmbH: When selecting the payment method "SOFORT," we transmit your payment data to the payment service provider SOFORT, which processes the payment on our behalf.
- Skrill Ltd.: If you choose Skrill as your payment method, the payment processing is carried out through the payment service provider Skrill, to which we provide the necessary data for the payment.
- Stripe Payments Europe Ltd.: If you choose Stripe as your payment service provider, the payment is processed by Stripe. Stripe also processes the data associated with the order.
- PayPal Holdings, Inc.: When choosing PayPal as the payment service provider, the payment is processed by PayPal. PayPal also processes the data associated with the order.
The legal basis for this data transfer is Article 6(1)(b) of the GDPR, as this is necessary for the fulfillment of the contract.
8) Web analytics services
We use web analytics services to analyze user behavior on our website and improve the use of our website. One such service is Google Analytics, which uses cookies to evaluate the use of the website and helps us better tailor our offerings to the needs of our users.
The data collected by Google Analytics is anonymized, and your IP address is truncated before storage to exclude personal identification. If you do not want Google Analytics to collect your data, you can prevent this through a browser plugin or object in the settings of Google Analytics.
The legal basis for the use of Google Analytics is your consent in accordance with Article 6(1)(a) of the GDPR. You can revoke this consent at any time by opting out or changing your cookie settings.
8.1 Google (Universal) Analytics
This website uses Google (Universal) Analytics, a web analytics service of Google Ireland Limited, which uses cookies to analyze the use of the website. The information collected by the cookie, such as your truncated IP address, is transmitted to Google and stored there. The IP address is anonymized by the extension "_anonymizeIp()", so that no direct personal identification is possible. Google processes this data on our behalf to evaluate the use of the website and create reports.
The legal basis for this data processing is our legitimate interest in the statistical analysis of user behavior (Art. 6(1)(f) GDPR). You can prevent the storage of cookies in your browser settings or deactivate the collection of data by Google Analytics using an opt-out cookie. For more information about Google Analytics, please refer to Google's privacy policy: Google Privacy.
8.2 Jetpack (formerly WordPress.com Stats)
This website uses the web analytics service Jetpack from Automattic Inc., which uses cookies to collect pseudonymized visitor data that is used for statistical analysis and optimization of the web offering. Jetpack collects data including the IP address, which is immediately pseudonymized. The data is stored on a server in the USA and is certified under the Privacy Shield.
The legal basis for processing is our legitimate interest in accordance with Art. 6(1)(f) GDPR. You can object to the data collection by Jetpack by downloading an opt-out cookie: Opt-Out Jetpack.
8.3 HotJar
Hotjar is used to analyze user behavior on the website. It captures mouse and scroll movements as well as clicks to create heatmaps and identify areas for improvement. Hotjar stores cookies to collect this data and analyzes it in accordance with legal regulations.
The legal basis for data processing is also our legitimate interest in accordance with Art. 6(1)(f) GDPR. You can deactivate tracking by Hotjar by clicking here: Hotjar Opt-Out.
9) Rights of the Data Subject
According to the GDPR, you have various rights regarding the processing of your personal data:
- Right of access (Art. 15 GDPR): You can request information at any time about the personal data we process, including the processing, storage duration, and recipients.
- Right to Rectification (Art. 16 GDPR): You have the right to have inaccurate or incomplete data corrected.
- Right to Erasure (Art. 17 GDPR): You can request the deletion of your data unless there are legal retention obligations or legitimate interests that prevent it.
- Right to Restriction of Processing (Art. 18 GDPR): In certain cases, you can request a restriction of processing.
- Right to Data Portability (Art. 20 GDPR): You can receive your data in a structured, commonly used, and machine-readable format or request the transfer to another controller.
- Withdrawal of Consent (Art. 7 para. 3 GDPR): If you have given your consent to data processing, you can withdraw it at any time.
- Right to Complain (Art. 77 GDPR): If you believe your rights have been violated, you can file a complaint with a supervisory authority.
10) Duration of Storage of Personal Data
The duration of storage of personal data is determined by the respective legal basis, the purpose of processing, and, if applicable, the statutory retention period (e.g., commercial and tax law retention periods).
Storage Based on Consent (Art. 6 para. 1 lit. a GDPR):
Data will be stored until the data subject withdraws their consent.
Storage According to Legal Retention Periods (Art. 6 para. 1 lit. b GDPR):
Data processed in the context of contractual obligations will be deleted after the expiration of the legal retention periods, unless they are no longer necessary for the fulfillment or initiation of the contract or there is no legitimate interest in further processing.
Storage Based on Legitimate Interest (Art. 6 para. 1 lit. f GDPR):
Data will be stored until the affected person exercises their right to object in accordance with Article 21(1) GDPR, unless there are compelling legitimate grounds for the processing which override the rights and freedoms of the data subject, or the processing is necessary for the establishment, exercise, or defense of legal claims.
Storage for direct marketing (Article 6(1)(f) GDPR):
Data will be stored until the affected person exercises their right to object in accordance with Article 21(2) GDPR.
Deletion when no longer needed:
Personal data will be deleted when they are no longer necessary for the purposes for which they were collected or processed.
Deletion upon request:
If there are no legal retention periods, data subjects can request the deletion of their data at any time, even without stating reasons. A deletion request can be sent via email to support@softwareking24.com .
Retention periods for customer data and invoices by EU countries:
Germany
- Invoices: 10 years
- Customer data: As long as necessary for the purposes, but at least 10 years due to tax requirements.
Austria
- Invoices: 7 years
- Customer data: At least 7 years, depending on the case, possibly longer.
France
- Invoices: 10 years
- Customer data: 3 years from the last contact or purchase.
Italy
- Invoices: 10 years
- Customer data: At least 10 years, depending on the purpose.
Spain
- Invoices: 6 years
- Customer data: At least 6 years, often longer depending on the contract.
Netherlands
- Invoices: 7 years
- Customer data: As long as necessary, but usually 7 years.
Belgium
- Invoices: 7 years
- Customer data: 10 years if legally required.
Sweden
- Invoices: 7 years
- Customer data: As long as necessary, generally not longer than 7 years.
Denmark
- Invoices: 5 years
- Customer data: 5 years after the business transaction.
Finland
- Invoices: 6 years
- Customer data: 6 years, depending on the purpose.
Poland
- Invoices: 5 years
- Customer data: Maximum 6 years, if necessary.
Ireland
- Invoices: 6 years
- Customer data: Up to 6 years, if required for tax purposes.
Portugal
- Invoices: 10 years
- Customer data: 10 years or longer, depending on the purpose of use.
Greece
- Invoices: 5 years
- Customer data: At least 5 years.
Luxembourg
- Invoices: 10 years
- Customer data: 10 years, depending on the purpose of use.
Romania
- Invoices: 10 years
- Customer data: At least 10 years.
Bulgaria
- Invoices: 5 years
- Customer data: 5 years after the completion of the transaction.
Croatia
- Invoices: 11 years
- Customer data: Up to 11 years, depending on the type of data.
Hungary
- Invoices: 8 years
- Customer data: Generally up to 8 years.
Czech Republic
- Invoices: 10 years
- Customer data: Up to 10 years.
Slovakia
- Invoices: 10 years
- Customer data: At least 10 years.
Slovenia
- Invoices: 10 years
- Customer data: At least 10 years.
Estonia
- Invoices: 7 years
- Customer data: 7 years after the completion of the transaction.
Latvia
- Invoices: 5 years
- Customer data: 5 years.
Lithuania
- Invoices: 10 years
- Customer data: Up to 10 years.
Malta
- Invoices: 6 years
- Customer data: 6 years.
Cyprus
- Invoices: 6 years
- Customer data: Up to 6 years.
If you have a customer account with us – without having placed an order – you can request the deletion of all your data directly at support@softwareking24.com. For orders that have already been placed, we are subject to EU law.
1) Information about the collection of personal data and contact details of the data controller
1.1 The protection of your personal data is our highest priority. We are pleased that you are visiting our website and thank you for your interest. In this privacy policy, we would like to inform you about how and which personal data we collect and process during your visit to our website. Personal data includes all information that relates to an identified or identifiable natural person, such as your name, address, email address, phone number, or your IP address. To ensure transparency, we explain in detail which data is processed for what purpose and to what extent.
1.2 The data controller for the processing of data on this website in accordance with the General Data Protection Regulation (GDPR) is EuroClothing SRL, Strada Primaverii 55, 507190 Sanpetru, Brasov, Romania. The term "data controller" refers to the natural or legal person who alone or jointly with others determines the purposes and means of processing personal data. If you have any questions about data protection or wish to exercise your rights under the GDPR, you can contact us at any time. We have set up appropriate contact options, which you will find at the end of this privacy policy.
1.3 Our website uses SSL or TLS encryption for your security and to protect your personal data. This ensures that the transmission of personal data and other confidential content, such as orders or inquiries, is protected. You can recognize an encrypted connection by the fact that the URL begins with "https://" and a lock symbol is displayed in the browser bar. This security measure ensures that your data cannot be intercepted or manipulated by third parties on the way between your device and our server.
2) Data collection when visiting our website
When you use our website purely for informational purposes, meaning if you do not register or otherwise transmit data to us, we only collect data that your browser automatically transmits to our server. This data is technically necessary to display the content of the website and ensure functionality. This information includes, among other things:
- The website you visited
- Date and time of access
- The amount of data sent in bytes
- The source or reference from which you accessed our site
- The browser used and the operating system used
- Your IP address (possibly in anonymized form)
The processing of this data is carried out in accordance with Art. 6 para. 1 lit. f GDPR, based on our legitimate interest in ensuring the stability and functionality of our website and resolving any technical issues. We use this data to monitor the performance of the site and make adjustments if necessary. There is no transfer of data to third parties in this context. However, if there is a suspicion of unlawful use of our website, we reserve the right to subsequently review the server log files.
3) Cookies
We use cookies to make your visit to our website as pleasant as possible. Cookies are small text files that are stored on your device and save information that allows us to optimize your user experience and provide certain features. Some cookies are deleted after you close your browser (so-called session cookies), while others remain on your device for a longer period (so-called persistent cookies). Persistent cookies help recognize your browser during a later visit.
The cookies we use store and process information about your usage behavior, your preferred settings, and your IP address, among other things. This is done both to improve the user-friendliness of our website and to tailor our offerings individually. Some cookies serve to simplify the ordering process by saving the contents of a virtual shopping cart, for example.
The legal basis for the processing of data through cookies is Article 6 paragraph 1 letter b) of the GDPR when the cookies are necessary for the performance of a contract. When using cookies that are not directly necessary for contract fulfillment, we rely on Article 6 paragraph 1 letter f) of the GDPR, our legitimate interest in improving the functionality and user experience on the website.
If you do not want cookies to be stored on your device, you can disable this in your browser settings. However, please note that certain features of our website may not be fully available without cookies.
4) Contacting us
When you contact us, whether by email, through a contact form, or in other ways, we collect personal data. The type of data collected depends on the specific contact form you use and the information you provide to us. This data is used solely for the purpose of processing your inquiry or for related communication.
The legal basis for processing this data is Article 6(1)(f) of the GDPR, our legitimate interest in responding to your inquiries. If your inquiry aims at the conclusion of a contract, the data processing is additionally based on Article 6(1)(b) of the GDPR.
After we have processed your inquiry, we will delete the collected personal data unless there are legal retention obligations or further contractual obligations need to be fulfilled.
5) Data processing when opening a customer account and for contract execution
When you open a customer account with us or place an order, we collect and process personal data that is necessary for the execution of the contract. This includes, in particular, your name, address, email address, and, if applicable, payment data. We use this data solely for the purpose of fulfilling the contract and managing your customer account.
The legal basis for this data processing is Article 6(1)(b) of the GDPR, which permits processing for the fulfillment of a contract. You can have your customer account deleted at any time by sending us a corresponding message. After the deletion of your account, we will retain your data only as long as necessary to fulfill legal retention obligations.
6) Use of your data for direct marketing
If you subscribe to our newsletter, we will use the email address you provided to send you regular information about our products and offers. For the subscription, we use the so-called double opt-in procedure: After you enter your email address, we will send you a confirmation email in which you must confirm your subscription. Only after this confirmation will your email address be added to our distribution list.
The legal basis for processing your data is your explicit consent in accordance with Article 6(1)(a) of the GDPR. You can unsubscribe from the newsletter at any time by using the corresponding link at the end of each email or by contacting us directly. After unsubscribing, we will delete your email address from our distribution list unless you have consented to further use of your data or we are legally required to store your data longer.
7) Data processing for order processing
As part of processing your order, we will transmit your personal data to third parties if this is necessary for the fulfillment of the contract. This may include, for example, passing on your delivery address to the shipping company commissioned or transmitting payment data to our payment service providers.
We work with the following payment service providers:
- SOFORT GmbH: When selecting the payment method "SOFORT," we transmit your payment data to the payment service provider SOFORT, which processes the payment on our behalf.
- Skrill Ltd.: If you choose Skrill as your payment method, the payment processing is carried out through the payment service provider Skrill, to which we provide the necessary data for the payment.
- Stripe Payments Europe Ltd.: If you choose Stripe as your payment service provider, the payment is processed by Stripe. Stripe also processes the data associated with the order.
- PayPal Holdings, Inc.: When choosing PayPal as the payment service provider, the payment is processed by PayPal. PayPal also processes the data associated with the order.
The legal basis for this data transfer is Article 6(1)(b) of the GDPR, as this is necessary for the fulfillment of the contract.
8) Web analytics services
We use web analytics services to analyze user behavior on our website and improve the use of our website. One such service is Google Analytics, which uses cookies to evaluate the use of the website and helps us better tailor our offerings to the needs of our users.
The data collected by Google Analytics is anonymized, and your IP address is truncated before storage to exclude personal identification. If you do not want Google Analytics to collect your data, you can prevent this through a browser plugin or object in the settings of Google Analytics.
The legal basis for the use of Google Analytics is your consent in accordance with Article 6(1)(a) of the GDPR. You can revoke this consent at any time by opting out or changing your cookie settings.
8.1 Google (Universal) Analytics
This website uses Google (Universal) Analytics, a web analytics service of Google Ireland Limited, which uses cookies to analyze the use of the website. The information collected by the cookie, such as your truncated IP address, is transmitted to Google and stored there. The IP address is anonymized by the extension "_anonymizeIp()", so that no direct personal identification is possible. Google processes this data on our behalf to evaluate the use of the website and create reports.
The legal basis for this data processing is our legitimate interest in the statistical analysis of user behavior (Art. 6(1)(f) GDPR). You can prevent the storage of cookies in your browser settings or deactivate the collection of data by Google Analytics using an opt-out cookie. For more information about Google Analytics, please refer to Google's privacy policy: Google Privacy.
8.2 Jetpack (formerly WordPress.com Stats)
This website uses the web analytics service Jetpack from Automattic Inc., which uses cookies to collect pseudonymized visitor data that is used for statistical analysis and optimization of the web offering. Jetpack collects data including the IP address, which is immediately pseudonymized. The data is stored on a server in the USA and is certified under the Privacy Shield.
The legal basis for processing is our legitimate interest in accordance with Art. 6(1)(f) GDPR. You can object to the data collection by Jetpack by downloading an opt-out cookie: Opt-Out Jetpack.
8.3 HotJar
Hotjar is used to analyze user behavior on the website. It captures mouse and scroll movements as well as clicks to create heatmaps and identify areas for improvement. Hotjar stores cookies to collect this data and analyzes it in accordance with legal regulations.
The legal basis for data processing is also our legitimate interest in accordance with Art. 6(1)(f) GDPR. You can deactivate tracking by Hotjar by clicking here: Hotjar Opt-Out.
9) Rights of the Data Subject
According to the GDPR, you have various rights regarding the processing of your personal data:
- Right of access (Art. 15 GDPR): You can request information at any time about the personal data we process, including the processing, storage duration, and recipients.
- Right to Rectification (Art. 16 GDPR): You have the right to have inaccurate or incomplete data corrected.
- Right to Erasure (Art. 17 GDPR): You can request the deletion of your data unless there are legal retention obligations or legitimate interests that prevent it.
- Right to Restriction of Processing (Art. 18 GDPR): In certain cases, you can request a restriction of processing.
- Right to Data Portability (Art. 20 GDPR): You can receive your data in a structured, commonly used, and machine-readable format or request the transfer to another controller.
- Withdrawal of Consent (Art. 7 para. 3 GDPR): If you have given your consent to data processing, you can withdraw it at any time.
- Right to Complain (Art. 77 GDPR): If you believe your rights have been violated, you can file a complaint with a supervisory authority.
10) Duration of Storage of Personal Data
The duration of storage of personal data is determined by the respective legal basis, the purpose of processing, and, if applicable, the statutory retention period (e.g., commercial and tax law retention periods).
Storage Based on Consent (Art. 6 para. 1 lit. a GDPR):
Data will be stored until the data subject withdraws their consent.
Storage According to Legal Retention Periods (Art. 6 para. 1 lit. b GDPR):
Data processed in the context of contractual obligations will be deleted after the expiration of the legal retention periods, unless they are no longer necessary for the fulfillment or initiation of the contract or there is no legitimate interest in further processing.
Storage Based on Legitimate Interest (Art. 6 para. 1 lit. f GDPR):
Data will be stored until the affected person exercises their right to object in accordance with Article 21(1) GDPR, unless there are compelling legitimate grounds for the processing which override the rights and freedoms of the data subject, or the processing is necessary for the establishment, exercise, or defense of legal claims.
Storage for direct marketing (Article 6(1)(f) GDPR):
Data will be stored until the affected person exercises their right to object in accordance with Article 21(2) GDPR.
Deletion when no longer needed:
Personal data will be deleted when they are no longer necessary for the purposes for which they were collected or processed.
Deletion upon request:
If there are no legal retention periods, data subjects can request the deletion of their data at any time, even without stating reasons. A deletion request can be sent via email to support@softwareking24.com .
Retention periods for customer data and invoices by EU countries:
Germany
- Invoices: 10 years
- Customer data: As long as necessary for the purposes, but at least 10 years due to tax requirements.
Austria
- Invoices: 7 years
- Customer data: At least 7 years, depending on the case, possibly longer.
France
- Invoices: 10 years
- Customer data: 3 years from the last contact or purchase.
Italy
- Invoices: 10 years
- Customer data: At least 10 years, depending on the purpose.
Spain
- Invoices: 6 years
- Customer data: At least 6 years, often longer depending on the contract.
Netherlands
- Invoices: 7 years
- Customer data: As long as necessary, but usually 7 years.
Belgium
- Invoices: 7 years
- Customer data: 10 years if legally required.
Sweden
- Invoices: 7 years
- Customer data: As long as necessary, generally not longer than 7 years.
Denmark
- Invoices: 5 years
- Customer data: 5 years after the business transaction.
Finland
- Invoices: 6 years
- Customer data: 6 years, depending on the purpose.
Poland
- Invoices: 5 years
- Customer data: Maximum 6 years, if necessary.
Ireland
- Invoices: 6 years
- Customer data: Up to 6 years, if required for tax purposes.
Portugal
- Invoices: 10 years
- Customer data: 10 years or longer, depending on the purpose of use.
Greece
- Invoices: 5 years
- Customer data: At least 5 years.
Luxembourg
- Invoices: 10 years
- Customer data: 10 years, depending on the purpose of use.
Romania
- Invoices: 10 years
- Customer data: At least 10 years.
Bulgaria
- Invoices: 5 years
- Customer data: 5 years after the completion of the transaction.
Croatia
- Invoices: 11 years
- Customer data: Up to 11 years, depending on the type of data.
Hungary
- Invoices: 8 years
- Customer data: Generally up to 8 years.
Czech Republic
- Invoices: 10 years
- Customer data: Up to 10 years.
Slovakia
- Invoices: 10 years
- Customer data: At least 10 years.
Slovenia
- Invoices: 10 years
- Customer data: At least 10 years.
Estonia
- Invoices: 7 years
- Customer data: 7 years after the completion of the transaction.
Latvia
- Invoices: 5 years
- Customer data: 5 years.
Lithuania
- Invoices: 10 years
- Customer data: Up to 10 years.
Malta
- Invoices: 6 years
- Customer data: 6 years.
Cyprus
- Invoices: 6 years
- Customer data: Up to 6 years.
If you have a customer account with us – without having placed an order – you can request the deletion of all your data directly at support@softwareking24.com. For orders that have already been placed, we are subject to EU law.
